Shipping & Returns

Last Updated: 18-6-2025

Welcome to Star Violet!

Below you will find information about our shipping policy to ensure a transparent and enjoyable shopping experience.

1. Shipping & Delivery

1.1 Processing Time:
Orders are processed within 1–2 business days. Please note that weekends and public holidays are not counted as business days.

1.2 Shipping Methods:
We offer standard shipping.

1.3 Estimated Delivery Time:
Delivery times may vary depending on your location and the chosen shipping method.

2. Shipping Costs

2.1 Costs:
Shipping costs are €4.95 per order.

2.2 Free Shipping:
Orders over €75 qualify for free shipping.

3. International Shipping

3.1 Customs Fees:
For international shipments, customs fees may apply. These costs are the responsibility of the recipient. Please check local customs regulations for more information.

3.2 Delays:
International shipping may be subject to delays due to customs inspections. Keep this in mind when placing your order.

4. Order Tracking

4.1 Trackability:
All orders are trackable. Once your order has been shipped, you will receive a tracking number to monitor your delivery.

5. Delivery Issues

5.1 Damaged or Lost Shipments:
If your order arrives damaged or is lost, please contact our customer service immediately for assistance.

5.2 Incorrect Address:
Please ensure the delivery address is entered correctly. We are not responsible for delivery issues caused by incorrect address information.

6. Contact Information

6.1 Questions:
For questions about our shipping policy, please contact us at info@starviolet.nl.

Last Updated: 18-6-2025

Return Policy – Star Violet

At Star Violet, we aim to provide a worry-free and enjoyable shopping experience. If your purchase is not entirely to your satisfaction, you can return it within 14 days of receipt. Below you will find all the conditions and steps for returning your order.

1. Return Conditions

1.1 Timeframe:
You have up to 14 days after receipt to submit a return request.

1.2 Condition of the Product:

  • Items must be unworn, undamaged, and in original condition.

  • Items must be returned in their original packaging.

1.3 Hygiene Products:
Earrings, earcuffs, and piercings cannot be returned for hygiene reasons.

1.4 Sale Items:
Items purchased on sale are not eligible for returns.

1.5 Return Shipping Costs:
Return shipping costs are the responsibility of the customer.

1.6 Required Information:
All returns must include a note with the order number and the reason for return. Missing this information may delay processing.

2. Return Process

2.1 Submit a Return Request:
Contact us at orders@starviolet.nl and include:

  • Your name

  • Order number

  • The product you wish to return

  • Reason for the return

2.2 Receive Instructions:
After receiving your return request, we will send you the return address and further instructions.

2.3 Return Processing:
Once we have received and inspected the returned item, the refund will be processed within 5 business days.

2.4 Refusal of Returns:
Star Violet reserves the right to refuse returns if the product is no longer in its original condition. In such cases, the item will be returned to you.

3. Questions?

If you have any questions about our return policy or need assistance with submitting a return request, please contact us at orders@starviolet.nl.